Company Policies
Welcome to our Company Policies section. Here you can find all the information you need regarding our Shipping Policy, Refunds and Returns, Privacy Policy, and more. We strive to provide our customers with the best possible service and transparency, so please take the time to read through our policies carefully. If you have any questions or concerns, please don't hesitate to contact us
Returns & Exchange Policy
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We do not allow an exchange under normal circumstances as most of the items are made to order
Exchange can be allowed in case of any gross deviation from the sample ordered from us previously.
It is advisable that you order a sample from us before placing the final order to ensure such a situation does not arise.
In case an exchange request is accepted for the above reason, shipping/courier costs of the new set to the destination point will be charged from the customer. Also 3% of the total costs incurred will be retained as processing fee. New set will be sent only on receiving the goods sent for exchange.
Shipping costs to send the goods to us are to be borne by the customer. Dispatch of the new items will be initiated after receipt of the goods in good condition.
In case of urgency if it is required to dispatch the new set before arrival of the previous set full amount for the new set will have to be paid to enable us to dispatch the same. Once the old set is received by us the due amount will be refunded after deducting the original shipping charges of sending the goods to the customer, the 3%processing charges and the credit card processing payment gateway fee.
Exchange amount is original amount paid less costs of shipping original order and credit card processing fee.
All items must be returned in their original packaging along with a copy of the invoice and these must be packed together in a secure, tamper-proof box. We do not accept partial or used supplies or items returned in envelopes.
Kindly send via couriers with tracking facilities only. Do not send via certified or registered mail.
Return Policy
In case you are planning to place a bulk order with us, it is recommended that you purchase a sample from us first. No returns/refunds are entertained on grounds of your not liking the design and/or product, paper, color variation from the online samples.
Colors displayed on your monitor may vary from the actual product. There might be minor variations in paper and material of other grades.
Though we try our best to supply items of the same size as specified on our website, there can be circumstances when the size of the final product may vary slightly from the sizes mentioned therein. In our endeavor to provide you with the best products, we reserve our rights to make slight alterations in their size. Items once supplied shall not be taken back on grounds of alterations from the samples displayed online. Products will be returned only if there is a gross variation from the online sample.
In case you want to return the items, please send an email to info@transcends.in along with details of why the products should be returned. We will try to resolve your problems and in case no solution can be reached at, your money will be refunded.
Items may be returned for a refund within 7 days of receiving the material. Shipping cost incurred in sending the items to you are non-refundable. All items must be returned in their original packaging along with a copy of the invoice and these must be packed together in a secure, tamper-proof box. We do not accept partial or used items.
7 working days are required from the date of receipt of goods to process the refund order.
Kindly send via couriers with tracking facilities. Do not send via certified or registered mail.
Shipping Policy
DOMESTIC SHIPPING POLICY
1. We ship against full payment in advance.
2. For Domestic Orders to be delivered within India we use DTDC or Shiprocket mostly. We reserve the right to use a different courier if your pin code is not serviceable by the above.
3. We aim to process the order withing 7 working days and courier will ususally take 2 to 3 days to deliver. Since most of the products are made to order, we will confirm the delivery timeline on receipt of the order.
4. For bulk orders , we will ship trough a cargo company like Safexpress or DTDC cargo mode or GATI or similar depending on the Pincode and serviceable areas of the cargo companies.
INTERNATIONAL SHIPPING POLICY
1. We ship against full payment in advance.
2. For INTERNATIONAL Orders to be delivered OUTSIDE India we use DHL EXPRESS . We reserve the right to use a different courier if your pin code is not serviceable by the above.
3. We aim to process the order withing 7 working days and courier will ususally take 7 to 8 working days to deliver. Since most of the products are made to order, we will confirm the delivery timeline on receipt of the order.
Privacy Policy
TRANSCENDS ART & DESIGN CRAFTS PVT LTD. is committed to protecting any personal information that You may provide to Us. In particular, We believe it is important for You to know how We treat information about You that We may receive from this Website “www.transcends.in” (“Site”).
In general, You can visit this site without telling Us who You are or revealing any information about Yourself. Our web servers collect the domain names, not the e-mail addresses of visitors.
There are portions of this Site where We may need to collect personal information from You for a specific purpose. The information collected from You may include Your name, address, telephone, fax number, or e-mail address, etc. This Privacy Policy is applicable to any personal information, which is given by You to Us (“User Information”) via this Site and is devised to help You feel more confident about the privacy and security of Your personal details. When You leave your contact details please note that We are not bound to reply.
This Site is not intended for persons under 13 years of age. We do not knowingly solicit or collect personal information from or about children, and We do not knowingly market Our products or services to children.
“You” shall mean You, the User of the Site and “Yourself” interpreted accordingly. “We” / “Us” means TRANSCENDS ART & DESIGN CRAFTS PVT LTD. and “Our” interpreted accordingly . “Users” means the Users of the Site collectively and/or individually as the context allows.
Data collection
When using the Site You may be asked to enter User Information. Such User Information will only be Used for the purposes for which it was collected, for any other purposes specified at the collection point and in accordance with this Privacy Policy.
How We may use Your data
By entering Your User Information, You accept that We may retain Your User Information and that it may be held by Us or any third party company which processes it on Our behalf.
We shall be entitled to Use Your User Information for the following purposes:
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Market research, including statistical analysis of User behaviour which We may disclose to third parties in depersonalised, aggregated form.
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In order to enable Us to comply with any requirements imposed on Us by law.
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In order to send You periodic communications (this may include e-mail), about features, products and services, events and special offers. Such communications from Us may include advertising for third party companies or organisations.
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For Your convenience You can withdraw consent by replying to the "unsubscribe" link in e-mails from Us.
Please also note that We do not disclose Your personal information to third parties to enable them to send You direct marketing without Your permission to do so.
Cookies
You should be aware that information and data may be automatically collected through the Use of Cookies. "Cookies" are small text files that store basic information that a Web site can use to recognise repeat site visits and as an example, recall Your name if this has been previously supplied. We may use this to observe behaviour and compile aggregate data in order to improve the Site, target the advertising and assess general effectiveness of such advertising.
Cookies do not attach to Your system and damage Your files. If You do not want information collected through the Use of Cookies, there is a simple procedure in most browsers that allows You to deny or accept the Cookie feature. Note, however, that "personalised" services may be affected if the cookie option is disabled.
Security and data retention
Security is very important to Us. All security procedures are in place to protect the confidentiality, integrity and availability of Your User information. We maintain strict physical, electronic, and administrative safeguards to protect Your personal information from unauthorized or inappropriate access. We restrict access to information about You to those of Our employees who need to know the information to respond to Your inquiry or request. Employees who misuse personal information are subject to disciplinary action
We will comply with all relevant Data Protection legislation in relation to the period for which We retain any information You disclose to Us.
Updates
We may change this privacy policy from time to time and You should check these regularly. Your use of the Site will be deemed an acceptance of the privacy policy existing at that time.
Any site that You may connect to from here is not covered by this Privacy Policy.
Disclaimers
The Content is owned by TRANSCENDS ART & DESIGN CRAFTS PVT. LTD. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the Content.
You agree to abide by all copyright notices and restrictions attached to any Content accessed through the www.transcends.in Web Site, not to alter the content in any way.
Permitted Use
You may take a single copy of the Content displayed on the www.transcends.in Web Site for personal, non-commercial use only, provided that you do not remove any trademarks, copyright and any other notice contained in such Content. You shall not archive or retain any Content in any form without written permission.
General Disclaimers and Limitation of Liability
We are not responsible for any errors, omissions or representations on any of our pages or on any links on any of our pages. We do not endorse in anyway any advertisers on our web pages. Please verify the veracity of all information on your own before undertaking any reliance.
The linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the site.
We hereby expressly disclaim any implied warranties imputed by the laws of any jurisdiction. We consider ourselves and intend to be subject to the jurisdiction only of the courts of Allahabad,Uttar Pradesh, India.
We make no Warranty or Representation Whatsoever regarding the Web site or any Content, Advertising, Services or Products provided through or in connection with the web site www.transcends.in. Expressly Disclaims any and all Warranties, Express or Implied, including without limitation:
(A.) Any warranties as to the availability, Accuracy, Completeness or Content of information, Products or Services which are part of the www.transcends.in website.
(B.) Warranties or Fitness for a particular purpose, or Merchantability or against infringement. In no event will www.transcends.in, Its Affiliates, Licensors, Employees, Agents or Contractors, Be liable to you for any Damages or Losses, Including without Limitation indirect, Consequential, Special, Incidental or Punitive damage resulting from or cause by the www.transcends.in Web site, Its Public Posting Bulletin Boards, Its Content or any Errors or Omissions in its content, even if advised of the Possibility of such Damages.
If you don't agree with any of our disclaimers above please do not read the material on any of our pages.
Note: "Even if "TRANSCENDS" were to be found to be negligent or at fault, TRANSCENDS shall not be liable for more than a refund of the money paid by Customer to TRANSCENDS"
Payment Policy Disclaimers
You can place your orders online through credit card through our secure payment gateway. We do not accept credit card information through Phone or Email.
PLEASE NOTE - FOR CUSTOM MADE OR BESPOKE ITEMS - WE GENERATE AN INVOICE THROUGH OUR PAYMENT GATEWAY PARTNER CCAVENUE AND SEND THE SAME ALONGWITH THE SECURE LINK FOR SUBMITTING PAYMENT.
FOR CERTAIN PRODUCTS WE HAVE PUT "PRICE ON REQUEST" AS PRICE IS DEPENDENT ON ORDER QUANTITY AND PLACE OF DELIVERY. MANY ITEMS ON OUR WEBSITE ARE MADE TO ORDER AND WE PROVIDE A FINAL QUOTATION FOR CONFIRMATION BEFORE PROCEEDING WITH THE ORDER AND WE GENERATE INVOICE FOR THEM THROUGH OUR PAYMENT GATEWAY PARTNER CCAVENUE WEBSITE.
Our site charges only the amount shown on the order page and these charges are based on the current rate of exchange.
Variations on amount can be due to:
Difference in exchange rates: Credit card companies give lower exchange rate than the prevailing market rates.
Most credit card companies charge 1% to 3% International transaction fees per transaction. In case of doubts, please check with your credit card company.
In some countries, VAT / GST / PST are applicable. Local duties and taxes are not applicable on overseas shipments. In case of any dues, the same has to be paid by the consignee to the courier company delivering the goods. They will bill you directly for the same and issue a receipt.